Shipping policy

Shipping Costs

  • Premium Shipping: We offer free premium shipping on all orders Australia-wide.

Delivery Times

Currently, we ship exclusively to Australia.

  • Premium Shipping: 7–14 business days

Please note that delivery times may vary due to external factors beyond our control, including:

  • Weather conditions
  • Peak holiday seasons (e.g., Black Friday, Christmas)
  • Carrier delays
  • Customs inspections or clearance processes

While these delays are beyond our control, we always strive to keep you informed with the latest tracking information.

Order Processing

  • Processing time: Our goal is to process all orders within 1 to 3 business days.
  • Cut-off time: Orders placed before 10:00 PM (AEST/AEDT) will be sent for processing on the same day; orders placed after this time will be processed the following day.

Please note that certain factors may affect processing times, such as incomplete payments, incorrect addresses, or exceptionally high order volumes. If any issues arise, we will contact you via email before proceeding.

Shipping Process

  • Carrier Services: We use trusted international logistics partners to ensure the safe delivery of your items to Australia.
  • Tracking Information: Once your order has been shipped, you will receive an email with your tracking details.

Lost or Damaged Items

  • Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
  • Lost Orders: If your package is misplaced in transit, please contact us immediately for assistance.

Taxes, Duties, and Customs

Orders shipped to Australia are generally exempt from Goods and Services Tax (GST) and customs duties if the total value of the order is under $1,000 AUD.

However, if your order exceeds this $1,000 AUD threshold, it may be subject to import duties, customs fees, or GST upon arrival. These charges are the responsibility of the customer. We recommend contacting the Australian Border Force (ABF) for information on potential fees before placing a large order.

Note: Alva Claremont is not responsible for customs delays or packages held by authorities. The timing and release of your shipment are determined solely by the local customs agency.

Order Cancellation

If you wish to cancel your order after payment, please contact us as soon as possible at support@alvaclaremont.com. We will do our best to assist you.

However, because orders are automatically transmitted to our fulfillment center for immediate processing, we cannot guarantee cancellations. If the order has already been processed or shipped, cancellation will no longer be possible. In this case, you may wait for delivery and initiate a claim in accordance with our Refund Policy.

Holiday Season Notice

Due to high demand during the holiday seasons (especially November and December), shipping and processing times may experience slight delays. We appreciate your patience.

Contact Details

Email: support@alvaclaremont.com

Our goal is to respond within 48 hours.